REFUND & RETURNS POLICY
What is our return policy?
This website is operated by Optic Blaze Media Pty(Ltd) T/A Kitchen Goodies (hereafter Kitchen Goodies).
Since our products are custom printed and manufactured on demand they will only qualify for a refund if defective or damaged. This includes if the quality of the printing is poor, or if the final product is materially different from the product presented on the site. In order to qualify for a refund under such conditions you will need to submit a claim within 15 days of the delivery date.
If there’s an issue with your product, please submit a claim via email. Please the following information:
- Your order number
- Photos that show the defect
- A description of the issue.
Please use the info on our contact page to submit your request,
We will use this information to look into a replacement and prevent future errors or in the event that the item cannot be replaced issue you with a refund.
Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Please note that customers are responsible for return shipping rates.
How long does a replacement, refund, or return take to process?
We typically review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 – 10 business days for processing.
Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment.
If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.